Frequently Asked Questions
Quick answers about HalalOnTap on AllTap. For more help, visit the Help Center.
What is HalalOnTap?
A halal‑first shopping and delivery experience inside the AllTap super app — groceries, meals, modest fashion, gifts and more with fast local delivery.
Where do you operate?
We expand city by city across the UK. Use the postcode checker on the home page to see if we are live in your area and tap Notify to get launch updates.
How do you ensure products are halal‑compliant?
We onboard verified vendors and highlight halal credentials on product and merchant pages. Community feedback helps us review listings quickly.
What are the delivery fees and minimum order?
Fees and minimums depend on the vendor and time of day. You’ll always see an exact breakdown before placing your order at checkout.
How long does delivery take?
Typical delivery times range from 30–90 minutes depending on distance and order size. Real‑time tracking is available in the app after checkout.
Which payment methods are supported?
Major debit/credit cards and digital wallets supported by AllTap. Methods may vary by region and vendor. See more at alltap.co.uk.
How do refunds and cancellations work?
Open the order in the app to request help. Approved refunds return to the original payment method according to the bank’s processing timelines.
I have a promo code. How do I apply it?
Enter the code on the checkout screen before paying. Eligibility and limits are shown below the code field.
Can I sell on HalalOnTap?
Yes. Apply via AllTapBiz to list your halal goods and services. We’ll review your menu/catalog and onboarding details.
How can I deliver with TapMate?
Apply to deliver via TapMate. Choose flexible hours, keep 100% of tips, and get weekly payouts.
How is my data used?
We collect only what’s needed to operate the service — see our Privacy Policy for details. We do not sell personal data.
How do I contact support?
Open your order and tap Support to chat with us. For general questions, email hello@halalontap.co.uk.
Still need help? Visit the Help Center, learn more at AllTap.co.uk, or email hello@halalontap.co.uk.